STANDARD SHIPPING POLICY

MAJORITY OF ITEMS ARE PRE-MADE AND READY TO SHIP. PLEASE ALLOW 1 - 5 DAYS FOR PROCESSING AND DISPATCH. WE MAKE A LOT OF OUR PRODUCTS MADE TO ORDER, WE TRY OUR BEST TO BE AS ECO FRIENDLY AS POSSIBLE AND NOT WASTING ANY FABRICS THAT ARE NOT NEEDED. ONCE YOUR ORDER HAS SHIPPED YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING USPS TRACKING INFORMATION. 

WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE DROPPED OFF TO OUR SHIPPING CARRIER. THAT RESPONSIBILITY IS NOW BETWEEN THE SHIPPING CARRIER (USPS) AND THE CUSTOMER. FOR CLAIMS AND ISSUES WITH THE DELIVERY OF YOUR PACKAGE PLEASE CONTACT YOUR LOCAL USPS CUSTOMER SERVICE PROVIDER. IT IS THE CUSTOMERS RESPONSIBILITY TO BE AT THE DELIVERY LOCATION ON THE DAY ITS SUPPOSED TO BE DELIVERED. 
 
PLEASE VERIFY THAT YOUR SHIPPING ADDRESS IS CORRECT WHEN ORDERING AND CONTAINS RIGHT APARTMENT NUMBER IF NECESSARY. WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOST OR STOLEN PACKAGES. ITEMS STUCK IN TRANSIT ARE OUT OF OUR CONTROL AND NEED TO BE DEALT WITH THE SHIPPING PROVIDER (USPS).

IF YOUR ORDER IS RETURNED TO OUR FACILITY BY USPS DUE TO ANY CIRCUMSTANCES, YOU ARE FINANCIALLY RESPONSIBLE FOR ANY EXTRA SHIPPING COSTS CORRELATED WITH YOUR ORDER.

 

CHANGING SHIPPING ADDRESS
SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED. 

 

ORDER CANCELLATIONS
ONCE AN ORDER IS PROCESSED, WE CANOT CANCEL OR MODIFY A SHIPMENT.

 

EXCHANGE POLICY

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. UNLESS THERE IS AN ERROR DUE TO THE SHIPPER. DUE TO THE LIMITED NATURE OF OUR PRODUCT WE CAN NOT PROCESS EXCHANGES FOR INCORRECT SIZES SO PLEASE CHECK OUT OUR SIZING CHART BEFORE PURCHASING.
 

RETURN POLICY
NO RETURNS OR EXCHANGES - ALL SALES ARE FINAL.
IF YOUR ORDER IS DAMAGED OR IRREGULAR PLEASE CONTACT BRANDCONFIDENTIAL@GMAIL.COM AND WE WILL REPLACE IT FOR YOU. YOU MUST CONTACT US WITHIN 5 BUSINESS DAYS OF RECEIVING YOUR ORDER.